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Developer – Level 1
L1
Development
Developer – Level 2
L2
Development
Head - Presales
Head
Presales
Head of Department
Head
Department Leadership
Project Execution – Level 1
L1
Project Execution
Project Execution – Level 2
L2
Project Execution
Solution Architect – Level 1
L1
Solution Architecture
Solution Architect – Level 2
L2
Solution Architecture
Technical Lead – Level 1
L1
Technical Leadership
Technical Lead – Level 2
L2
Technical Leadership
VP
VP
Executive
Project Execution Framework | Level 2
L2
Project Execution
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Project-Execution-Framework-Level-2.html
Accountability Categories
Customer & Stakeholder Orchestration
Team Leadership & Talent Development
Business & Financial Stewardship
Key Responsibilities
Directly communicate with customers and manage expectations
Collect periodic customer feedback for project improvements
Conduct monthly review meetings with stakeholders
Deliver project updates to LOB Heads and VPs
Provide visibility into upcoming pipeline work
Communicate anticipated resource changes
KPIs & Metrics
CSAT Score (Quarterly Survey)
Stakeholder Meeting Engagement Rate
Escalation Frequency & Severity
Value-Add Initiative Log
Report Submission Timeliness
Critical Incident Resolution Time & Outcome
Required Competencies
Executive Communication
Expectation Management
Commercial Awareness
Conflict Resolution
Proactive Thinking
Problem-Solving Under Pressure
Key Objectives
Achieve ≥90% Customer Satisfaction (CSAT) Score
Ensure ≥85% stakeholder engagement in monthly reviews
Limit ≤2 escalations per quarter requiring executive intervention
SLAs & Team Norms
Monthly Business Review decks sent 24 hours prior to meeting
Value delivery quantified and included in MBRs
Weekly 1:1s non-negotiable for all direct reports